Refund policy

Return and Refund Policy

Last updated: October 24, 2026

30-day returns

You may request a change-of-mind return within 30 days after delivery. Items must be unused, in the same condition you received them, and in their original packaging. Please include your order number or proof of purchase.

How to start a return

Email hello@halohaus.store with your order number and the item you wish to return. We will provide return instructions and the appropriate return address. Please contact us before shipping a return; do not send items directly to a supplier or to an address on the original package without our instructions.

Return costs

For change-of-mind returns, you are responsible for return shipping costs. We do not charge a restocking fee. Original shipping charges are not refundable for change-of-mind returns, except where required by law.

Damaged, defective, or incorrect items

Inspect your order when it arrives and email hello@halohaus.store if an item is damaged, defective, or incorrect. Include your order number and a description of the problem; photographs can help us resolve the issue. Halo Haus will cover any necessary return shipping for these issues and arrange an appropriate refund or replacement at no additional cost to you.

Refunds

After we receive and inspect your return, we will email you the outcome. Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may take additional time to post the refund. Contact hello@halohaus.store if you need help with a pending refund.

Exchanges

Contact us before returning an item if you would prefer an exchange. We will confirm availability and the next steps.

Your rights

This policy does not limit any rights or remedies available under applicable consumer protection laws.

Contact

Halo Haus
Email: hello@halohaus.store