Shipping policy

Shipping Policy

Halo Haus

Thank you for shopping with Halo Haus! We are committed to providing a smooth and reliable shopping experience. Please review our shipping policy before placing an order.

1. Order Processing

Orders are processed through our fulfillment partners, including CJdropshipping.

Processing times vary depending on product availability, supplier processing requirements, warehouse location, and order volume.

Processing time is separate from shipping and transit time. Orders placed on weekends or holidays may require additional processing time.

2. Shipping Destinations

Halo Haus currently ships within the United States only.

We do not offer international shipping at this time.

Shipping availability may vary depending on the product, fulfillment warehouse, and delivery address. Any restrictions will be reflected in the shipping options available at checkout.

3. Estimated Delivery Times

Delivery times vary based on the product, warehouse location, shipping carrier, and selected delivery method.

Estimated delivery dates, when provided, are estimates and are not guaranteed unless expressly stated otherwise.

Please review any shipping estimates provided on the product page or at checkout before completing your purchase.

4. Shipping Costs

Shipping charges depend on the products ordered, delivery destination, and available shipping methods.

Applicable shipping costs will be displayed at checkout before payment is completed.

Any free shipping promotions are subject to the terms of the applicable offer.

5. Order Tracking

When tracking information is available, customers will receive a shipping confirmation with tracking details.

Tracking information may take additional time to become active after an order has shipped.

6. Multiple Shipments

Items purchased in the same order may ship separately because products can be fulfilled from different warehouses or suppliers.

Customers may receive multiple packages with different tracking numbers and delivery dates.

7. Shipping Delays

Shipping delays may occur due to weather, holidays, carrier disruptions, inventory issues, or other circumstances outside our reasonable control.

If we become aware of a significant delay, we will make reasonable efforts to provide updated information.

Nothing in this policy limits any rights customers have under applicable consumer protection laws.

8. Incorrect Shipping Addresses

Customers should provide accurate and complete shipping information at checkout.

If you notice an error, please contact us promptly at hello@halohaus.store.

We will attempt to assist before shipment, but address changes cannot be guaranteed once an order enters fulfillment or has shipped.

9. Lost, Missing, or Damaged Packages

If your package is lost, missing, damaged, or marked as delivered but cannot be located, please contact us at hello@halohaus.store.

Include your order number and a description of the issue. For damaged products, photographs may help us investigate.

We will review the situation with the shipping carrier or fulfillment partner and work toward an appropriate resolution, including a refund or replacement where required by law or our applicable policies.

10. Undeliverable or Returned Shipments

If a shipment cannot be delivered or is returned to the sender, please contact us for assistance.

Any reshipping charges or refund adjustments will depend on the circumstances, our applicable policies, and consumer protection laws.

11. Contact Us

For shipping questions or order assistance, please contact:

Halo Haus

Email: hello@halohaus.store

Thank you for choosing Halo Haus!